Last updated: August 2026

We understand that travel plans can change. This Cancellation & Refund Policy applies to bookings made directly with GuateRide.

1. Cancellations More Than 24 Hours Before Departure

You may cancel your booking up to 24 hours before the scheduled departure time and receive a full refund.

Alternatively, you may reschedule your booking without additional charge, subject to availability.

2. Cancellations Less Than 24 Hours Before Departure

Cancellations made less than 24 hours before the scheduled departure time are non-refundable, except where applicable law requires otherwise.

3. Rescheduling

Bookings may be rescheduled without additional charge up to 24 hours before the scheduled departure time, subject to availability.

Requests to reschedule less than 24 hours before departure may be treated as a cancellation and are not guaranteed.

4. No-Shows

If you do not arrive for your scheduled tour, your booking will be considered a no-show and will be non-refundable.

5. Late Arrivals

Please arrive at the meeting point 15 minutes before the scheduled departure time to allow sufficient time for bike setup, helmet fitting, and the safety briefing.

If you arrive more than 15 minutes after the scheduled departure time and the tour has already departed, or waiting would materially affect the experience of other guests, you may be treated as a no-show.

Late arrivals that result in missing the tour are non-refundable, except where applicable law requires otherwise.

6. Weather and Unsafe Conditions

Tours may operate in light rain.

GuateRide reserves the right to modify, postpone, or cancel a tour if weather, road conditions, or other circumstances make the activity unsafe.

If GuateRide cancels the entire tour due to unsafe conditions, you may choose between:

• rescheduling the tour without additional charge; or

• receiving a full refund of the amount paid directly to GuateRide for that tour.

The final decision regarding whether conditions are safe for the tour will be made by GuateRide.

7. Cancellation by GuateRide

If GuateRide cancels an entire tour and cannot provide the booked experience, we will offer, as appropriate:

• a suitable alternative, where available;

• free rescheduling; or

• a refund.

If GuateRide cancels the tour entirely and you do not wish to accept an alternative date or experience, you may request a full refund of the amount paid directly to GuateRide for the cancelled tour.

8. Third-Party Bookings

Bookings made through Viator, Tripadvisor, or another third-party booking platform may be subject to the cancellation, modification, and refund conditions applicable to the reservation on that platform.

Where required, cancellations or refund requests for third-party bookings must be processed through the platform through which the original booking was made.

9. Refund Processing

Approved refunds will be returned, where possible, to the original payment method used for the booking.

The time required for the refund to appear in your account may depend on the payment provider, card issuer, or financial institution and is outside GuateRide's direct control once the refund has been processed.

10. How to Cancel or Reschedule

To cancel or reschedule a booking made directly with GuateRide, contact us as soon as possible:

Email: info@guateride.com
WhatsApp: +502 3006 7114

Your cancellation or rescheduling request should include the name used for the booking and the scheduled tour date so that we can identify your reservation.

11. Consumer Rights

Nothing in this Cancellation & Refund Policy excludes or limits any mandatory rights or remedies available to consumers under applicable law.